FAQ


Do you accept custom orders?

I’m sorry, at this time we do not accept custom requests.


My order is wrong? What should I do?

Contact us via the form on our website! We are so sorry but occasionally do we slip up when packing orders but we are always happy to make it right.


Why does my yarn look different from the photo?

Why does my yarn look different from the photo? The photo on the listing is an example of the colorway you will receive. I always use the same recipes when replicating colorways, but due to the nature of hand dyeing and the magic of speckles, the appearance of colorways and saturation can vary, even within the same dye batch, or across different bases. This only adds to the beauty and uniqueness of our yarn. We love it this way and hope you do too! :)


Do you accept returns or exchanges?

The photo on the listing is an example of the colorway you will receive. I always use the same recipes when replicating colorways, but due to the nature of hand dyeing and the magic of speckles, the appearance of colorways and saturation can vary, even within the same dye batch, or across different bases. This only adds to the beauty and uniqueness of our yarn. We love it this way and hope you do too! :) Do you accept returns or exchanges? If you have a problem with your order, please, please contact me. We put a lot of time and love into every item and your happiness is a priority for us. With that said, we will only accept returns on items that are still skeined and in the condition that it was sent to you. We do not accept exchanges and we do not refund for shipping charges on returned items. 


Where is your yarn sourced from?

All of our bases are ethically sourced from museling-free farms and shepherds in South America via our supplier that is based in the United States.